Effective Date: August 8, 2025
1. Introduction
This Return & Refund Policy explains how Solizma Maran LLC handles returns, exchanges, and refunds for purchases made on Chegat.com.
By ordering from us, you agree to this policy as well as our Terms of Service and Shipping Policy.
2. Return Eligibility
We accept returns when:
- The request is made within 28 days of delivery.
- The item is unused and in its original packaging.
- You provide proof of purchase, such as an order confirmation.
3. Non-Returnable Items
Certain items cannot be returned:
- Perishable goods.
- Personalized or custom-made products.
- Gift cards and digital downloads.
- Items labeled as “Final Sale.”
4. Return Process
Follow these steps to start a return:
- Email [email protected] with your order number and reason for return.
- Attach photos if the product is defective or damaged.
- Wait for our return instructions before shipping the item.
5. Return Shipping Costs
- Customers pay return shipping unless the item is defective or incorrect.
- We recommend using a trackable shipping method. This helps ensure your return is delivered safely.
6. Refunds
- We inspect all returned items before issuing a refund.
- If approved, your refund will go to the original payment method.
- Refund processing usually takes 3–10 business days, depending on your bank or payment provider.
7. Exchanges
If you want a different size, color, or product, contact [email protected].
We process exchanges based on product availability.
8. Damaged or Defective Items
If your order arrives damaged or defective:
- Notify us within 48 hours of receiving your order.
- Include photos of the item and packaging.
We will send a replacement or issue a refund at no cost.
9. Late or Missing Refunds
If your refund has not arrived:
- Check your bank account.
- Contact your payment provider.
- Email [email protected] if the issue remains unresolved.
10. Changes to This Policy
We may update this Return & Refund Policy.
Any changes will appear here with a revised Effective Date.
11. Contact Information
Solizma Maran LLC
Website: https://chegat.com
Email: [email protected]
Address: 5509 Langley Way SW Apt #F, Washington, DC 20032, United States
Working Hours: 8:00 AM – 5:00 PM, Monday–Saturday