Effective Date: August 8, 2025
1. Introduction
This Cancellation Policy explains how customers can cancel or modify orders placed through Chegat.com, operated by Solizma Maran LLC.
By making a purchase, you agree to this policy along with our Terms of Service, Shipping Policy, and Return & Refund Policy.
2. Order Cancellation Window
- Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped.
- Once an order has been shipped, it cannot be cancelled. Instead, you may request a return following our Return & Refund Policy.
3. How to Request a Cancellation
To cancel your order:
- Email [email protected] with your order number and reason for cancellation.
- If eligible, we will confirm the cancellation and process your refund to the original payment method.
4. Order Modifications
- If you need to change your shipping address, product selection, or payment method, contact us within 12 hours of placing your order.
- Modifications may not be possible after processing begins.
5. Refunds for Cancelled Orders
- Approved cancellations will be refunded in full to the original payment method.
- Refund processing may take 3–10 business days, depending on your bank or payment provider.
6. Exceptions
We cannot cancel orders for:
- Custom-made or personalized items once production has started.
- Items marked as “Final Sale.”
- Orders already shipped.
7. Changes to This Policy
We may update this Cancellation Policy from time to time.
Any updates will be posted here with a revised Effective Date.
8. Contact Information
For questions about cancellations, please contact:
Website: https://chegat.com
Email: [email protected]
Address: 5509 Langley Way SW Apt #F, Washington, DC 20032, United States
Working Hours: 8:00 AM – 5:00 PM, Monday–Saturday