Effective Date: August 8, 2025
1. Orders
Q1: How do I place an order?
You can place an order by adding items to your cart, proceeding to checkout, and completing payment using one of our accepted payment methods.
Q2: Can I change or cancel my order after it’s placed?
Orders can be changed or cancelled within 12 hours of purchase, provided they have not been processed or shipped. See our Cancellation Policy for details.
2. Shipping
Q3: Where do you ship?
We currently ship within the United States only.
Q4: How long will delivery take?
Standard shipping typically takes 3–7 business days after processing. For details, see our Shipping Policy.
Q5: How can I track my order?
You will receive a tracking number by email once your order ships.
3. Returns & Refunds
Q6: What is your return policy?
We accept returns within 28 days of delivery if items are unused, in original packaging, and in resellable condition. See our Return & Refund Policy for full details.
Q7: How do I request a refund?
Contact [email protected] with your order number, reason for return, and photos if applicable.
4. Payments
Q8: What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and PayPal. See our Payment Methods page for details.
Q9: Is my payment secure?
Yes. All transactions are processed using PCI-compliant payment gateways, and your payment details are never stored on our servers.
5. General
Q10: How do I contact customer service?
You can reach us by email at [email protected] or via our Contact Us page.
Q11: Do you offer gift cards?
Currently, we do not offer gift cards.
Q12: How often do you update your product selection?
Our inventory is updated regularly. New products are added as they become available.
6. Policy References
For complete details, please review: