1. Ordering
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email after completing your purchase.
Q: Can I cancel my order?
A: Yes, you can cancel within 24 hours of purchase or before your order has shipped. Once shipped, cancellations are no longer possible, but you can return the item following our Return & Refund Policy.
2. Shipping
Q: Do you offer free shipping?
A: Yes, we provide free standard shipping on all U.S. orders.
Q: How long does delivery take?
A: Standard delivery usually takes 3–7 business days after processing. Processing time is typically 1–3 business days.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
3. Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 28 days of receiving your order if items are unused, in their original packaging, and you provide proof of purchase. Please see our full Return & Refund Policy.
Q: Who pays for return shipping?
A: Customers cover return shipping costs unless the product is defective or incorrect.
Q: How long do refunds take?
A: Refunds are processed to your original payment method within 4–8 business days, depending on your bank or payment provider.
4. Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) and PayPal.
Q: Is my payment information secure?
A: Yes. All transactions are encrypted with SSL security. We never store your full payment details.
5. Customer Support
Q: How can I contact you?
A: You can reach us via:
- Email: [email protected]
- Address: 5509 Langley Way SW Apt #F, Washington, DC 20032, United States
- Business Hours: Monday – Saturday, 8:00 AM – 5:00 PM