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Return & Refund Policy

1. Introduction

This Return & Refund Policy explains how Chegat handles returns, refunds, and exchanges for purchases made on Chegat.com. By placing an order, you agree to this policy along with our Terms of Service and Shipping Policy.

2. Return Eligibility

We accept returns if:

  • The request is made within 28 days of receiving your order.
  • The item is unused, in its original condition, and with original packaging.
  • You provide proof of purchase (such as your order confirmation).

3. Non-Returnable Items

Some products cannot be returned:

  • Personalized or custom-made items
  • Gift cards or digital downloads
  • Items marked as Final Sale

4. How to Start a Return

  1. Email [email protected] with your order number and reason for return.
  2. Wait for our return instructions before sending the item back.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure your return is received safely.

6. Refunds

  • All returned items are inspected before a refund is issued.
  • Approved refunds will be processed back to your original payment method.
  • Refunds typically take 4–8 business days, depending on your bank or payment provider.

7. Exchanges

At this time, we do not offer direct exchanges. If you want a different item, please return your original purchase and place a new order.

8. Damaged or Defective Items

If your order arrives damaged or defective:

  • Please email us with photos of the item and packaging.
  • We will provide a replacement or a refund at no extra cost to you.

9. Late or Missing Refunds

If you haven’t received your refund after the expected timeframe:

  1. Check your bank account again.
  2. Contact your payment provider.
  3. If the issue remains, email us at [email protected] and we’ll assist further.

10. Changes to This Policy

We may update this Return & Refund Policy as needed. The most current version will always be posted on this page.

11. Contact Information

For questions about returns or refunds, contact us:

  • Email: [email protected]
  • Address: 5509 Langley Way SW Apt #F, Washington, DC 20032, United States
  • Business Hours: Monday – Saturday, 8:00 AM – 5:00 PM